Frequently Asked Questions
Your confirmation email will be send from the PTCMA Portal (firstname.lastname@example.org). If you have not received your invitation by at least 12h00 the day before the event, please search your inbox, including your spam/junk folders, for any emails from this email address.
If it is not there, the issue might be that your organisation or email service provider is blocking emails from this source - it might be prudent to connect with your IT department to whitelist the email address.
Otherwise, please email Janine for further assistance (please note that requests will need to be sent by 15h00 the day before the session in order to be guaranteed that a response will be sent in time).
V_CPDs and EO_CPDs
The link to register for the V_CPDs will be sent out in the invitations. If you are registered on the PTCMA Portal and you have ticked the box to receive invitations, these will be sent to you directly as soon as they are available.
Please note that only PTCMA members and clinicians with a valid MP number will be approved and receive links to join the meeting.
The links to the online registration forms for all the online courses are available on the course pages. Please note that registering for the course indicates your commitment and you will be quoted or invoiced as per the registration form.
If you need more information before committing by registering, please email Janine.
Yes, all PTCMA eduation programmes are accredited with the HPCSA through SAMA.
The V_CPD sessions need to be attended for at least 50 minutes to qualify you for 1 CPD point.
Attendance will be captured on the PTCMA Portal from where you can download your certificates. Please allow 7 days for the attendance to be captured.
Each online course will be accredited for between 15-30 CPD points upon successful completion of the entire course.
The CPD accreditation for Pharmacists works a little differently from HPCSA professionals. Your participation in PTCMA programmes will be awarded with a certificate which can be used for CPD accreditation, but you will need to follow the processes as set out by the SAPC to get acknowledgement of the CPD activity.
For more information on how CPD accreditation for Pharmacists work, please view the SAPC website.
The certificates for V_CPDs will be available for download on the PTCMA Portal once the attendance has been captured. Please allow 7 days for the attendance to be captured.
For instructions on where and how to download your certificates, please view the 'Navigating the Portal' video in the How-to section.
As per the HPCSA's processes updated in February of 2022, all attendance for HPCSA registered individuals will be sent to them directly at the beginning of the month following the event to record CPD points directly on their system.
Certificates for the online courses will be emailed to the delegates.
We send out a monthly reminder to download certificates with a link directly to the page where users can download them. If you are not logged into the Portal, this link could give you a 500 Server Error. Please log into the Portal and then follow the link again. If it still doesn't work, please email Janine and she will assist you further.
If you cannot remember your password, you can reset it by following the link on the login page.
Once you have completed the registration form, you will receive a confirmation email within one or two workdays with a link to join the meeting. If you have not received this link by the day before the meeting, please send an email to Janine and she will assist.
When you click on the link to join, you should be prompted to either open the Zoom application or to download it. There should also be an option to join from your browser.
Participants will be admitted about 5 minutes before the meeting starts. Please note that sometimes technical difficulties arise, resulting in admission taking place a little later.
For a detailed description of the entire registration and login process, please view the videos in the How-to section.
Where the presenter and co-facilitator agrees to have the presentation recorded, it will be done and the recording will be made available on the PTCMA Portal under CPD recordings within four weeks after the meeting.
There will be a Multiple-Choice Questionnaire linked to it to complete for CPD points.
PTCMA is aware of recent security issues with this platform and reassure our members that we are taking every measure possible to keep our virtual meetings secure. As such, the following measures are in place:
- The PTCMA makes use of the paid service from Zoom with more advanced features
- We enforce encryption by default and make sure it's end-to-end if possible
- All delegates need to register for the meetings and are manually approved by the PTCMA host before receiving a link to join the meeting
- All meetings are password protected
- To ensure secure meetings, registration will close at 12h00 on the day before the meeting.
- All users are held in a waiting room so the PTCMA to prevent unauthorised access
- We do not give access to “dial-in” participants
- Each join link will allow the user to join from only one device, so link-sharing will not be possible
- Only hosts and presenters will have the ability to share a screen.
- For those participants concerned about security, the option to join from the browser is enabled.
Below are various posts explaining some of the systems we use, including our Portal, our website and the online course platform.
Create a Portal Profile
Instructions on how to register a profile on the PTCMA Portal to receive invitations for upcoming events
Navigating the Portal
Reset a password, access recordings, view presentations, download certificates and register for events
Register for VCPD
Log in to VCPD
Please note that dates, topics and presenters are subject to change.